Setting Up Your Failover Routing is as Easy as 1, 2, 3

1. Navigate to portal.clarityvoice.com, you should see the login page:

2. Enter your Extension and Domain, for example, 200@handyman, along with your password. If you don’t know your password, click Forgot Password to have a password reset email sent to you. Click Login.

3. The main landing page has several tabs, click the Inventory button to see which user your number(s) is routing to. In this example, the number is routing to user 300

4. Click the Users button, then locate and click the ‘user’ for which your numbers are routing to. In this example, the number is routing to user 300. *NOTE: if you do not see the user your numbers are routing to, you may need to un-check ‘Hide System Users’ at the bottom.

5. Click the Answering Rules tab, then click the pencil icon at the far right to Edit the answering rule.

6. Check the When offline box and enter an 11-digit forwarding number that will receive calls if your internet or power is out. Click Save. You may add failover to any Answering Rule. *NOTE: If you have multiple external numbers that need to ring in a failover group, contact Clarity Technical Support and we’ll create a Failover Queue for you.

If you have any additional questions or require additional assistance, please contact Support at 800.676.3995. We are available 8 AM to 9 PM EST, Monday through Friday. Or, feel free to contact us on our support page at: https://clarityvoice.com/support/