Setting Up Your Speech to Text is as Easy as 1, 2, 3
*NOTE: Speech to Text is accessible directly through your Clarity Portal. This feature is not available on the Business Basics plan. If you would like to add this feature, contact your Account Manager at 800.786.6160 to upgrade your plan.
1. Navigate to portal.clarityvoice.com, you should see the login page:
2. Enter your Extension and Domain, for example, 200@handyman, along with your password. If you don’t know your password, click Forgot Password to have a password reset email sent to you. Click Login.
Speech-to-Text (i.e., Speech Recognition) allows for mid-call speech detection. When callers reach an Auto Attendant or Company Directory, they can speak, that than selecting digits from the dial pad. Based on the spoken request, calls are routed, eliminating the need for the caller to press digits to route calls. When callers reach a company directory, instead of entering the first 3 letters of the person’s first or last name, they are trying to reach, now callers can simply say the person’s name and the Name Detection will route the call to the person they are trying to reach. The system will then locate all the users with the name given by the caller.
Configuration
- Click the Auto Attendants tab, then select the Auto Attendant you wish to add Speech-to-Text
- Click the Options button under the Dial Pad Menu
- Select the Select the Speech Keywords tab tab
- You will see the digits configured in the Dial Pad Menu and the destination they are routed to. Click the digit for which you’d like to add Speech Keywords and a box will appear. For example, if you would like option 1 to route to Technical Support, you would enter words such as “Technical, Support, Help, etc.” so when callers say those keywords, it will route the caller to the destination configured.
- Enter a keyword(s) and click Add. NOTE: best practices is to keep the keywords less than 3 words
- Continue to enter keywords and click Add. Click Done when finished
- Click Save at the bottom of the Auto Attendants page
