Q2 2019 – v40 Release
- User account reset will now also delete SMS and chat sessions
- Email addresses now appearing in Contacts
- Listen In on transferred calls
- Press *51 to move call from deskphone, to cell phone/COA mobile app
Q4 2018 – v39 Release
- MMS
- Email Notification on Unread Chats or SMS
- Shared Contacts
- Scheduled CDR Exports
- DTMF Timers for Auto Attendants
Q2 2018 – v38 Release
- SMS through Portal
- Clarity’s softphone – Office Anywhere Web
- Clarity Office Anywhere PRO mobile app
- Star codes for Listen In/Whisper/JoinStar codes for hotdesking
- Voicemail distribution list
- Portal: secure passwords
- Portal: enhanced Analytics DashboardPortal: user recycle
- Portal: improvements to Agent Stats reports, filter by hour
- Portal: adding SMS stats to Home page
- Portal: resolved issue when rejecting a call via the call card pop up failed to collapse the call card
- Portal: resolved issue in Auto Attendant when no greetings were recorded or no options entered, caused the inability to rename the Auto Attendant
- Portal: resolved issue with Call Center Graphs where applying a filter prior to the graph loading, caused incorrect data to be displayed
Q1 2018 – New Pricing Plans
Q2 2017 – v36 Release
- iOS and Android Mobile App
- Voicemail Transcription
- Security enhancements
- Portal: call graph granularity with Peak Active Calls, Call Volume and Total Minutes
- Portal: improved Usage Stats on Home screen
- Portal: improved Call History searching
- Portal: internal chat
- Portal: Missed Call agent stat
- Portal: Outbound Calls agent stats
- Portal: individual queue login/logout
- Portal: queue stats reported hourly
- Portal: agents sort list
- Increased consistency between Message Waiting Indicator status and New VMail Count
- Portal: corrected API issue where certain call center stats over multiple month ranges were not displaying correctly
- Portal: resolved issue with Home page Call Graphs not calculating hour and day stats for Volume and Duration
- Portal: Resolved issue where the “Import” button in the User list view was greyed out, yet still functioning
Q3 2016 – 12.25 Release
- Call Queue Callback
- Call Queue – Play Intro Greeting
- Toggle Code
- Dynamic Call Park/Call Pickup
- Portal: addition of Scheduled Reports – nightly emailed Call Queue and Agent reports
- Portal: addition of Smart Routing page – single page to modify answering rules
- Portal: Analytics tool tips
- Portal: resolve issue with agent login report spanning more than a day
- Portal: corrected issue in pulling contact favorite/starred information under some conditions
- Portal: corrections to call history where some filters display calls erroneously under some conditions
- Portal: corrected Issue with Auto Attendant Tiers not loading
- Portal: corrected issue with printing Analytics Dashboards
- Portal: reduction in time to load Inventory page
- Portal: reduction in time to load Auto Attendants page
Q3 2014 – 12.24 Release
- Cell phone call control (transfer calls back to the office from cell phone)
- Hunt groups with delayed ring
- *51 to push cell phone call to the desk phone
- Advanced call queuing
- Voicemail Escape
- Offnet call recording
- TCP registrations
- Portal: addition of Analytics page
- Portal: click-to-call for all permission levels
- Portal: sort call center agents by availability
- Portal: sort Service Level by 20 second calculation option
- Portal: Call Center stats grid
- Portal: improved call center reports
- Call stuck in queue after reaching nonexistent queue timeout
- Reports of no audio after transfer or park/pickup
- Portal: quick search doesn’t show newly created domains
